Financial

Deposits

• What deposit methods are available?
• How do I make a deposit?
• What are the deposit fees?
• Why did my deposit fail?
• Why was I charged for a failed deposit?
• How to deposit by Interac e-Transfer
• How to make a deposit by Direct Bank Transfer
• What are the deposit limits?
• Why do you require my ID to make a deposit?

Withdrawals

• How to withdraw by Interac e-Transfer?
• What withdrawal methods are available?
• Make a withdrawal by Direct Bank Transfer
• When will I receive my withdrawal?
• What are the withdrawal fees?
• Do I need to validate my information before I make a withdrawal?
• What are the withdrawal limits?
• How to request a Cheque By Courier withdrawal
• Can I cancel my withdrawal?
• What are the installments for each transaction?
• When is my withdrawal amount deducted from my balance?

General

• Do you report my winnings to government taxation authorities?
• What will appear on my credit card statement?
• What are my different balances?
• Can I use another person’s credit card?
• What if My Information Doesn’t Validate?
• What is Verified by Visa?
• What is MasterCard SecureCode?
• What is SafeKey by American Express?