I forgot my password

If you have forgotten your password, simply follow the steps below and you should be back in action in no time:

1. Click here for the Forgot Password prompt. Alternatively, just click ‘Login’ at the top of the page.  

2. At the bottom of the Login window, click ‘Forgot Password?’ 

3. Next, enter your registered email address or account number, then click SUBMIT. An email will arrive in your inbox momentarily.  If you don't see it, check your junk or spam folders as it may have ended up there.

4. Click the link provided in the email and create a new password of no less than 8 characters, containing at least one number and one capital letter.

Here are a few tips to ensure you have created a strong password:

• Make your password as long as possible.
• Use a combination of letters, numbers and symbols.
• Avoid using personal information like birth dates or a pet’s name.
• Avoid using the same password for everything!

RELATED TOPICS:

• Change password
• I forgot my registered email address
• Why can’t I log in to my account?