I sent my cryptocurrency to the wrong wallet! (Bitcoin, Bitcoin Cash, etc.)

If you input the incorrect cryptocurrency address during a deposit or withdrawal, you will receive an error message saying that the transaction was invalid – as long as that address does not match any other Digital Wallet.

If the address you inputted matches a Digital Wallet or Exchange, there is no way to reverse this action - so always be careful that you copy and paste the address accurately. 

To verify where you have sent a transaction, simply enter the address into a blockchain explorer.

If you have sent the incorrect type of cryptocurrency, or have any other crypto issues, contact our Customer Service Team immediately.