In the unlikely event that a tournament must be canceled for any reason, we make it a priority to compensate players in the fairest way possible. Please note that for connection issues, a tournament will automatically be cancelled if the majority of players are disconnected and unable to re-connect for 5 minutes. Depending on the exact state that the tournament is in at the time of the cancellation, one of three different methods of resolution will be imposed:
1. Tournament Refund
This will occur if the tournament has been canceled prior to actually starting or if the tournament gets canceled prior to one or more players being eliminated from the tournament. In this case, all players registered for the tournament will get their buy-in and fees refunded (including re-buys and add-ons, if purchased). All refunds are done in the exact same way they were bought. If you bought in with a tournament ticket, then the ticket would be returned to you.
2. Cancellation with No Players in the Money
When no players are in the money and a tournament is canceled, all remaining players will be refunded their entry fee and then the prize pool is divided based on the following formula:
1. 50% of the prize pool is distributed evenly among all players remaining.
2. 50% of the prize pool is distributed proportionally based on chip count.
3. Cancellation with All Players in the Money
When all players are in the money and we do a roll forward, all remaining players will be refunded their entry fee and then the prize pool is divided based on the following formula:
1. Each player receives the minimum prize not yet awarded at the time of cancellation.
2. The remainder of the prize pool is distributed proportionally based on chip count.
One-on-One (Heads-Up) Sit and Go Tournaments
Because the outcome of a Heads-Up tournament can be affected when one player stays connected while another does not, we reserve the right to do a chip count distribution if our site experiences a downtime that warrants the cancellation of tournaments.
Guaranteed Tournaments
If a tournament with a guaranteed prize pool is canceled:
1. When players are not in the money, the payout will be based on the prize pool composed of buy-ins only.
2. When players are in the money, the payout will be based on the guaranteed amount if the buy-ins fail to comprise the guaranteed amount.